Frequently Asked Questions (FAQs)

1. How long does delivery take?

Orders are usually delivered within 5–10 business days, depending on your location and logistics availability. Delivery timelines may vary during peak seasons or due to unforeseen circumstances.

2. How can I track my order?

You can track your order by visiting our Track Order page and entering your order details. Tracking details are also shared via email or SMS once your order is shipped.

3. Can I cancel my order?

Orders can be cancelled within 12 hours of placing the order or before the order has been processed. Once the order is processed or dispatched, cancellation may not be possible.

4. What is your return policy?

We accept returns only for damaged, defective, or incorrect products. You must notify us within 48 hours of delivery with photo or video proof. For more details, please refer to our Return & Refund Policy.

5. When will I receive my refund?

Once your return is approved and processed, refunds are issued to the original payment method within 5–10 business days.

6. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery may be available on select products and locations.

7. I entered incorrect address details. What should I do?

Please contact us immediately through our Contact Us page with your order number. Address changes are only possible before the order is processed.

8. Why is my order delayed?

Delivery delays may occur due to courier issues, high demand, weather conditions, or unforeseen circumstances. We appreciate your patience and understanding.

9. How do I contact customer support?

You can reach our support team through the Contact Us page. Our support hours are Mon–Sat, 10:00 AM – 6:00 PM (IST).

10. Is my payment secure?

Yes, all payments are processed through secure and authorized payment gateways. We do not store complete payment details on our servers.